Refund policy
Our Commitment to You
At The Grill Market, we want you to shop with complete confidence. If your order arrives damaged, defective, or incorrect, contact us immediately and our team will work directly with the manufacturer to resolve the issue as quickly as possible. You won't be left dealing with suppliers or manufacturers alone — we handle the hassle for you.
Shop With Confidence
- ✅ Free shipping on all orders
- ✅ Secure checkout
- ✅ Dedicated US-based customer support
- ✅ Assistance with damaged or defective shipments
- ✅ We advocate on your behalf — every step of the way
Return & Refund Policy
Final Sale Items: Consumable Items (Rubs, Sauces, Marinades & Spices) All consumable items are final sale due to food safety regulations. This applies to opened and unopened consumable items.
Returns We accept returns on eligible non-consumable items within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.
To initiate a return, please contact us at info@thegrillmarket.com with your order number and reason for return.
Return Shipping Customers are responsible for all return shipping costs, unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include photos of the product and packaging
- Our team will review your claim and coordinate directly with our fulfillment partners on your behalf
We will work to provide an appropriate resolution, which may include replacement parts, a replacement product, or another approved solution.
Refunds Once your return is received and inspected, we will notify you of the approval of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
The Grill Market
1318 N. Main St #1049
Summerville, SC 29483
United States